DUE TO COVID-19, THERE MIGHT BE DELAYS IN RECEIVING YOUR ORDER AND FOR A REPLY TO YOUR EMAIL.
Read our full COVID-19 Response
Most items leave our facility within 72 business hours from when the order is placed. We ship Monday, Wednesday, and Friday excluding US Federal Holidays. All orders placed after noon, CST, will be shipped out the next day that we process and ship orders (Mondays, Wednesdays and Fridays). We ship via UPS Ground, UPS Surepost, USPS Priority Mail International, and USPS Priority Mail. You may select your carrier preference during checkout, or select the Flat Rate option (which is only for the Contiguous U.S) to get the cheapest available. If you choose the Flat Rate option, that means it will be shipped out via UPS Ground, UPS Surepost, or USPS Priority Mail at our discretion.
If you are needing to have your order shipped out via a specific carrier that we use, please select that carrier. If you are wanting a specific carrier to ship your order, and if you are ordering more than one item, please email us what items you are wanting along with which carrier that we use. Our system cannot always accurately calculate the shipping cost when more than one item is ordered. It is something that we are constantly trying to solve, but in the meantime please email us a request for a quote and we’ll be happy to get that quote to you as fast as we can. Reach out to us at [email protected].
What is UPS Surepost? UPS Surepost a shipping method provided by UPS working together with USPS. UPS will transport the package for the longest part of its trip to the destination city’s Post Office, then USPS will take it the rest of the way to the shipping address provided. It can take a couple days longer than UPS Ground, but still should arrive within the standard 5-7 business days.
Free shipping: We do offer free shipping for orders over $100. This is only applicable to the Contiguous U.S.
Shipping to Alaska, Hawaii, and Puerto Rico: We can only ship to these destinations via USPS Priority Mail. Our system cannot accurately calculate the shipping cost when more than one item is ordered. It is something that we are constantly trying to solve, but in the meantime please feel free to email us a request for a quote. We’re more than happy to assist! Reach out to us at [email protected].
Please be aware that UPS Ground does not deliver to P.O. Boxes.
|Flat Rate, Priority Mail and UPS Ground||5-9 Business Days*(possible delays due to COVID-19)|
|Orders Over $100||5-9 Business Days*(possible delays due to COVID-19)|
|International Shipping||Variable (possible delays due to COVID-19)|
* Shipping times may vary by your destination. Customers outside the Continental United States should expect longer ship times.
Welcome international customers! We do not require a minimum order for overseas orders. If you do not see your country in the drop-down menu of the shipping calculator located in the cart, that means either we can’t ship there or we haven’t done so before. Please feel free to contact us at [email protected] and we will be happy to see if we can ship to you.
Our system cannot accurately calculate the shipping cost when more than one item is ordered. It is something that we are constantly trying to solve, but in the meantime please feel free to email us a request for a quote. We’re more than happy to assist! Reach out to us at inf[email protected].
Kindly note that the buyer is responsible for any possible additional charges related to customs clearances, fees to collect the item from your local post office, and for being aware of any laws governing the import and possession of machetes in his or her home country. If you choose not to pay the extra fees/duties that occur for you to obtain your order, any monetary losses accumulated against Machete Specialists will be taken out of any anticipated refund. For example: if you fail to pick up your order from the local post office, or refuse the order and it is sent back to us, we will refund you for the cost of the merchandise only, minus any initial and/or accrued shipping fees.
Machetes are classified as agricultural tools in MOST countries and are not subject to any special regulation. Some countries classify the machete as a knife that can be imported, but cannot be brandished or carried in public. A few countries classify the machete as a weapon and restrict its import entirely. Please consult your local laws regarding the ownership, transport, and possession of machetes before placing your order.
Some international orders may be eligible for a cheaper shipping option, USPS First-Class Mail International. Each country has it’s own length and/or weight limits as to what can be shipped via First Class International, so again, we are more than happy to run a quote for you to see if your order is eligible for this shipping method.
Not satisfied with your order? You may return any new, unused items sold by MacheteSpecialists.com within 60 days of delivery for a refund of the cost of merchandise only. All shipping costs are the responsibility of the customer when returning non-faulty products.
Send returns to:
503 East Nifong Blvd #215
Columbia, MO 65201
Upon receiving the item, we will inspect to ensure it is in its original condition, and issue a refund for the cost of the merchandise. If you would like to exchange your order for another product or have questions about a return, please email [email protected] to receive the quickest response.
Items Damaged in Shipping
Please do not be alarmed if the shipping carton is damaged. This sometimes happens, but the tool inside is rarely damaged. Before refusing shipment, please inspect the tool and you will usually find it is in fine condition. If the tool is damaged, please email [email protected] and we will arrange for return and replacement. If your item has slight surface rust then apply some oil, file the blade, and/or use steel wool until desired. Learn more about caring for your machete.
The accepted forms of payment are all major credit cards and PayPal. Please do not send payment in the form of cash, personal check, money order or cashier’s checks. We are strictly an online business which means all of the payments must be submitted electronically via our website which uses 256-bit SSL Encryption.